Return & Exchange Policy

At MyPawsdesign, every product is made specifically for you. Since our items are personalized and made to order, please read our policy carefully before placing your order.

No Exchanges for Design or Size Changes

We do not accept exchanges or returns due to a change of mind, incorrect design selection, or sizing issues. We strongly recommend checking our size guide carefully before placing your order, since we're unable to make changes once production has started.

Exceptions: Damaged, Stained, or Defective Items

We only accept exchanges if your item arrives damaged, stained, or defective due to a manufacturing or shipping issue. If this happens, please contact us within 14 days of delivery with photos of the item showing the issue, and we'll make it right at no cost to you.

Lost Packages in Transit

If your package is lost during shipping, please contact us with your order number and tracking number. We'll investigate with the shipping carrier, and if the loss is confirmed, we'll offer a replacement or refund as appropriate. Please note we're not responsible for delays caused by the shipping carrier, customs, or incorrect addresses provided at checkout.

How to Report a Damaged, Defective, or Lost Item

1. Email us at infonh0422@gmail.com or message us on +17865472322 with your order number and photos of the issue (if applicable)
2. We'll review your request and confirm eligibility
3. Once approved, we'll send a free replacement, arrange the exchange, or process the corresponding refundy.